We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna or Shop Pay Installments where available.

Yes — depending on your location, you may be able to select Klarna or another “Pay Later” option at checkout.

Because we process orders quickly, we can only make changes before your order has been dispatched. If it has already shipped, you can return it once received

If your shipping confirmation hasn’t yet been sent, we may be able to update your address. Once dispatched, please contact the courier directly for redirection.

Check your junk or promotions folder first. If it’s not there, contact support@idaka.com with your full name and order number so we can help.

You’ll receive an email with tracking details once your order leaves our warehouse. You can follow its progress through the provided link.

We aim to dispatch orders within 1-2 business days and shipping takes a further 2 days.

Shipping fees are calculated at checkout. Free shipping is available on qualifying orders - please see our Shipping Policy for details.

During new launches, sales or holidays, dispatch may take an extra 2-3 business days. We always aim to deliver as quickly as possible.

We accept returns within 14 days of receiving your order, provided the item is unused, in original condition, and in its original packaging.

We don’t currently process direct exchanges. Please return your item for a refund and place a new order for your preferred product.

Refunds are processed 5-10 business days after your return reaches our warehouse. Refunds are sent via your original payment method.

Contact support@idaka.com within 14 days of delivery with clear photos of the defect. We’ll review and arrange a replacement, repair or refund where appropriate.